Image Capture Says Please Unlock Iphone

  1. Image Capture Says Please Unlock Iphone 6s
  2. Image Capture Says Please Unlock Iphone 8 Plus
  3. Image Capture Iphone

Image Capture User Guide

If Image Capture doesn’t open when you connect a scanner, camera, iOS device, iPadOS device, or other device with a camera to your Mac, you can set an option in Image Capture so that happens.

To transfer photos from iPhone to Flash Drive on Mac: Step 1. Connect your iOS device and flash drive to your Mac. Unlock your iPhone and trust the computer. Launch Image Capture and click your device in Image Capture. Click the box next to 'Import To' and set your flash drive as the destination. I'm trying to use Image Capture (iMac / OSX 10.9.5) to get some photos from my iPhone 5 (iOS 8.3). The phone is unlocked (in the sense of the screen being unlocked) and Image Capture displays a message 'Please unlock ' and refuses to interact with the device any further.

  1. Connect your device to your computer, then turn the device on.

    You may be asked to unlock your device with a passcode or to trust the device.

  2. In the Image Capture app on your Mac, select the device in the Devices or Shared list.

  3. Click the Action button in the Image Capture toolbar.

  4. Click the “Connecting this [device] opens” pop-up menu, then choose Image Capture.

See alsoTransfer images in Image Capture on MacScan images in Image Capture on Mac

How to unlock iPhone to import photos? Many iPhone users are bothered by these problems: when trying to import photos via Finder, Image Capture, or Mac Photos app, the application says please unlock your iPhone. But iPhone is already unlocked, 100 percentage sure.

If you have already tried to replug iPhone, update the device or update the mac system, reset system settings, and many other regular troubleshooting methods, but the problem still exists. Here are another five methods that are proved to be working.

Method 1. Tick Backup to This Mac instead of iCloud (Finder Settings)

Here is a success story from some users. They find that the backup setting in Finder is set to 'Back up your most important data on your iPhone to iCloud'. This could leads to Mac's false message that keeps asking you to unlock your iPhone, even if the device is already unlocked. Instead, you should changes the backup method to backup on the computer. Here is the simple tutorial:

Step 1. Unlock your iPhone and USB-connect it to a Mac.

Step 2. Open Finder, pair your iPhone to Finder, and click your device.

Step 3. Under General, Tick 'Backup up all of the data on your iPhone to this Mac'.

Method 2. Take a New Picture to Let Finder Know There is Something New

Some users find out a workaround to deal with this false unlock iPhone message issue:
Simply unlock your iPhone, and take a new picture.

And the reason behind this is, Mac Finders might mistakenly think there were no photos to import or sync.

To illustrate, as you have synced iPhone with Mac previously, so that all those photos were synced to the Mac, and when you plug in iPhone this time, either Finder or the Mac Photos app detect that there is nothing new to sync in terms of photos.

Consequently, it uses a rather misleading message to ask you to unlock iPhone. On Pre-Catalina macOS, the situation might use another message, such as 'No Photos' on the App screen.

So, after you taking a new photo, either Finder or the Photos app realizes that you do have photos in the camera roll to sync. The Unlock message would be gone then.

Method 3. Turn off iCloud Photo Library on Your iPhone

Even though you thought you never enabled iCloud photo library, there could be chances that the option is already toggled on: the iOS upgrade might automatically turn on iCloud syncing, without you noticing it.

Check it here: iPhone settings > Tap your name on the top > iCloud, and tap into the photos section.

A little more explanation: iTunes syncing and iCloud syncing are by large mutual-exclusive. That means when you enable iCloud photo syncing, you cannot use iTunes photo syncing.

Method 4. Delete the Corrupted Lockdown Folder Files

Another possible culprit is related to the lockdown folder.

Previously, when your iPhone works properly on Mac, you knew how the whole process goes: you unlock your iPhone, and Mac says you should trust this computer on iPhone. You tap that Trust option, and then you shall be able to access iPhone content from Mac.

Each time you tap trust this Mac, the authorization will create files in the lockdown folder. When it is corrupted somehow, you might see Finder asks you to unlock your iPhone, even though it's already locked.

Image Capture Says Please Unlock Iphone 6s

So what you can do now is to delete that corrupted lockdown folder. And you won't need to worry about the deletion, because next time when you plug in your iPhone and trust the computer, it will recreate new files for the lockdown folder.

Make sure to unplug your iPhone, and follow these steps:

Step 1. Go to /private/var/db/lockdown/ on Mac.

Note: you cannot directly find it in Finder. Press shift+ Command + G to call out the go-to option, then copy and paste the path.

Step 2. Delete the lockdown folder.

Step 3. Unlock your iPhone and plug it to Mac.

Method 5. Update or Reinstall the Apple Mobile Device Driver

This method is a regular step to troubleshoot iTunes not recognizing iPhone error, and it also helps if you are using Finder on macOS Catalina. Below are detailed steps:

For Windows users:

Please

Step 1. Unlock your iPhone screen, unplug and replug it to the computer. Make sure iTunes is not running.

Step 2. Open the Device Manager window (right-click the Windows button, or searcd Device Manager in Start menu).

Image Capture Says Please Unlock Iphone 8 Plus

Step 3. Right click your device and hit update driver.

If you still cannot solve the problem, go further reading this article with more solutions to iPhone connection error.

For Mac users:

Image Capture Iphone

Step 1. Unlock your iPhone/iPad screen, and USB-connect it to the computer.

Step 2. Press down the Option Key and hit the Apple menu. You shall see System Information (or System Report on some macOS version).

Step 3. In the newly opened window, scroll down and go to USB.

Step 4. If you see iPhone is listed in this section, go install the lasted updates of macOS.

Update or download the Apple Mobile Device driver shall solve the connection error. However, if Finder still says you need to unlock your iPhone to import photos and other content, try methods 1 to 4 above.